Shipping policy

 

We normally ship orders Monday through Friday, within 1-2 business days. For example, if you submit your order on Tuesday morning, before noon Eastern Time, it will probably ship the same day you place the order but could ship Wednesday or Thursday.  If you enter it late on Friday afternoon, it should ship the following Monday.  If there is a problem with your order, we will notify you by email.

We gladly accept Visa and Mastercard credit cards, PayPal.   We do not process E-checks.

All credit card information is encrypted and secure.

If you prefer to submit your credit card info by phone, please call us at (434)333-6099 during normal business hours (between 9 a.m. to 4 p.m. ET).

Orders submitted by phone are subject to a manual processing fee ($5.00 minimum fee; fee can vary depending on order size).  Please note:  discount codes cannot be used on phone orders.  If you wish to use a discount code, you’ll need to submit your order online.

For wholesale or bulk orders, please contact customer service via email or by phone by submitting your request on the Customer Service tab.

International orders, please contact customer service via email or by phone by submitting your request on the Customer Service tab.

If for any reason you find it necessary to change or cancel an order, please call us (434)333-6099 within 30 minutes of placing the order. After that time we may not be able to make any changes. If your package has already been mailed, it will be subject to the return charges outlined below. If the package has been packed and postage applied to the box, you will be charged the shipping and handling costs we have invested.

We try really hard NOT to have out of stock items still available on the website. Normally, as soon as the last of an item is ordered, it is marked out of stock on the site and in the shopping cart. Sometimes, however, we will have two items left, and four people will each order one in the middle of the night. In the morning, we will mark the item out of stock, but in the meantime, two clients will be disappointed.

When we are out of stock on an item, and unable to ship it with the rest of your order, the order for that particular item will be cancelled, and its value (plus any additional shipping and handling) will either be deducted from your packing slip/statement, or will be credited back to your credit card. The rest of your order will be billed and shipped as ordered.

We cannot give “rain checks” for out of stock items, or hold your order awaiting arrival of the missing item. Our priority is to get the balance of your order to you without unnecessary delay.

We *never* hold back orders for later shipping.. New and back in stock items are always announced on our Facebook Page.   If you are a Facebook member, then become a Fan of our  Facebook Page and check there. 

We ship via US Postal Service Priority Mail and First Class Mail. Shipping charges are based on the weight of your order, insurance, where it is going, and how quickly you want it to get there. You can choose which service you prefer when you checkout.

Please note that we cannot allow double discounts.

Please note that product cannot be picked up at the production site in Afton, Virginia.  Product must be ordered online and shipped to you or you make purchase product at retail stores that carry our products as shown on our home page.